Shipping policy

Order Processing

All orders are processed within 1-2 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days; we will notify you by email if there will be a significant delay.

Shipping Rates and Delivery Estimates

Shipping rates and estimated delivery times are calculated at checkout based on your delivery address and are shown before you complete your purchase. As a general guide:

Standard delivery typically takes 3-5 business days worldwide. An express option (1-2 business days) is available at checkout for select locations.

These are transit time estimates provided by our shipping carriers once a package leaves our fulfillment center, and do not include our order processing time above. Delivery delays can occasionally occur due to customs processing, carrier delays, or other circumstances outside our control.

Customs, Duties and Taxes

Nyvici is not responsible for any customs fees, import duties, or local taxes that may be charged once your order reaches your country. These charges, if any, are the responsibility of the customer and are collected by the carrier or your local customs office. For orders shipped within the European Union, prices displayed at checkout already include applicable VAT.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey.

Lost or Damaged Packages

Nyvici is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier directly to file a claim, and reach out to us at nordivo.store.manager@gmail.com so we can assist you.

Questions

If you have any questions about shipping or delivery, please contact us at nordivo.store.manager@gmail.com.